Psychiatry on Harley Street Last updated: May 2026
 

Who we are
 

Psychiatry on Harley Street is a private psychiatric practice based at 10 Harley Street, London W1G 9PF. We are registered with the Information Commissioner's Office (ICO) as a data controller.

For any questions about this policy or how we handle your data, please contact us at:

Email: info@psychiatryonharleystreet.co.uk Phone: 020 7467 8300 Address: 10 Harley Street, London W1G 9PF
 

What information we collect
 

We collect and process the following categories of personal information:

Personal details

• Full name, date of birth, address, phone number and email address

Medical and health information

• Psychiatric and medical history, symptoms, diagnosis, treatment plans, medication and clinical notes

Contact and communication records

• Emails, phone calls, online form submissions and appointment records

Payment information

• Billing details and payment records, we do not store full card details

Technical data

• IP address, browser type and pages visited when you use our website
   

How we use your information
 

We use your personal information for the following purposes:

• To provide psychiatric assessments, diagnosis and treatment

• To manage your appointments and communicate with you about your care

• To process payments for our services

• To liaise with your GP or other healthcare professionals where you have given consent

• To prepare medicolegal reports where instructed

• To comply with our legal and professional obligations as registered medical practitioners

• To improve our website and services
   

The legal basis for processing your data
 

We process your personal data on the following legal grounds under UK GDPR:

• Contract: to deliver the services you have requested

• Legal obligation: to comply with our duties as registered medical practitioners regulated by the GMC

• Vital interests: where necessary to protect your safety or the safety of others

• Legitimate interests: to manage and improve our practice

• Explicit consent: or specific uses such as sharing information with third parties

Health data is a special category of personal data. We process it on the basis of providing healthcare treatment and for reasons of public interest in the area of public health.
 

Who we share your information with
 

We will never sell your personal data. We may share it in the following limited circumstances:

• Your GP or other treating clinicians: with your consent, to coordinate your care

• Other healthcare professionals: where clinically necessary and with your knowledge

• Legal and regulatory bodies: where required by law, court order or our professional regulators (GMC, CQC)

• Our clinical software provider (Semble):who process data on our behalf under a data processing agreement

• Our website provider (Wix): for website hosting and technical operations

• Insurers: where you have asked us to liaise with your health insurer

We require all third parties to maintain appropriate security of your data and to use it only for the purposes we specify.
 

How long we keep your data
 

We retain clinical records in line with NHS and professional guidance:

• Adult patient records: a minimum of 8 years from the date of last treatment

• Children's records: until the patient's 25th birthday, or 26th if they were 17 at the end of treatment

• Medicolegal records: as required by the instructing party and relevant legal obligations

• Website enquiry data: 2 years from the date of last contact

After these periods, data is securely destroyed.
 

Your rights
 

Under UK GDPR you have the following rights:

• Right to access: to request a copy of the personal data we hold about you

• Right to rectification: to ask us to correct inaccurate information

• Right to erasure: to request deletion of your data in certain circumstances

• Right to restrict processing: to ask us to limit how we use your data

• Right to data portability: to receive your data in a structured, commonly used format

• Right to object: to object to processing based on legitimate interests

• Right to withdraw consent: at any time, where processing is based on consent

To exercise any of these rights please contact us at info@psychiatryonharleystreet.co.uk. We will respond within one calendar month.
 

Complaints
 

If you are unhappy with how we have handled your data you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk Phone: 0303 123 1113

We would always appreciate the opportunity to address your concerns directly before you contact the ICO, please get in touch with us first.
 

Data security
 

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information against unauthorised access, loss or disclosure. All clinical data is stored within our practice management system (Semble) which is encrypted and access-controlled.
 

Cookies
 

Our website uses cookies to improve your experience. These include essential cookies required for the site to function, and analytical cookies that help us understand how visitors use the site. You can manage your cookie preferences at any time through your browser settings. For full details please see our Cookie Policy which is managed by Wix.
 

Changes to this policy
 

We may update this policy from time to time. The date at the top of this page will always reflect the most recent version. We encourage you to review this policy periodically.