Psychiatry on Harley Street is committed to providing high-quality care. If you are unhappy with any aspect of the service, we encourage you to tell us so that we can investigate your concerns and improve our service.

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You may make a complaint yourself, or someone may do so on your behalf. Where another person raises a complaint about your care, we will usually need your written consent before discussing confidential information with them.

You can raise a concern or make a complaint with any member of staff, or contact our Complaints Lead, Dr. Shumaila Asmat, using the contact details below:

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Email:          info@psychiatryonharleystreet.co.uk
Telephone:  020 7467 8407​
Post:            10 Harley Street

   London

   W1G 9PF​

 

​​Please provide as much information as possible, including your name, contact details, what happened, when it happened, and the outcome you would like.

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We will acknowledge your complaint in writing within 3 working days. We aim to provide a full written response within 20 working days. If we need more time, we will explain why and tell you when you can expect a response.

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Making a complaint will not affect your present or future care or treatment. We will handle your complaint confidentially and can consider reasonable adjustments or communication support where needed.

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If you remain unhappy

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If you are not satisfied with our response, you may ask for the matter to be considered through the Independent Doctors Federation (IDF) Complaints Resolution Procedure:

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Independent Doctors Federation
Lettsom House
11 Chandos Street
London W1G 9EB
Telephone: 0203 696 4080
Email: info@idf.co.uk
Website: www.idf.co.uk/patients/patient-complaints.aspx
 

We normally ask that complaints are made within six months of the event, or of becoming aware of it. We may consider a complaint made later where there is a good reason for the delay and it remains possible to investigate fairly.

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